Skills Training
Leadership TrainingAn organization’s success depends on the performance of its employees. Managers must motivate, guide and lead employees to create value for customers thus enhance the company's bottom line. This seminar will go through the process of helping managers articulate their leadership value, live the corporate culture and help influence change with the people who they manage.
Example Workshop |
Sales TrainingThe best product at the best price is only part of a customer's decision to buy. Transactional selling is a thing of the past and the strategic sell is the key. The successful sales person must develop an ability to listen, understand, communicate, surpass expectations, problem solve and influence people.
This interactive workshop involves learning and practising sales techniques and interpersonal skills so that your people can sell a product, a service, an idea and most importantly, themselves to the demanding North American customer. Example Workshop |
Customer Service TrainingExcellent customer service is crucial for any company's success. People must learn to work efficiently, collaboratively and synergisticly with all customers: Internal (colleagues) and External (clients, suppliers). I can design a seminar suite of topics to fit your customer service requirements. The topics in the example workshop below are not exhaustive but will serve as a good starting point for discussion for your specific training requirements.
Example Workshop |